RetroChatRefund policy
Try before you buy
Every new account gets one free 14-day trial with all Business features and 10 AI assistant replies to try, and no payment details are needed. Please use the trial to make sure RetroChat suits you before you subscribe.
No refunds
Payments for RetroChat are non-refundable. This includes:
- plan subscriptions (Starter, Team, Business and Autopilot), monthly or yearly;
- extra-agent bundles;
- renewals that went through before you canceled;
- unused time, unused agent seats or unused AI replies in a billing period;
- switching to a smaller plan, or removing teammates, part-way through a period.
Access is delivered the moment your payment completes, so we can't take a subscription back once it has started.
Canceling
You can cancel any time from Billing → Manage billing in your dashboard. Your plan or extra agents keep working until the end of the period you've paid for, and you won't be charged again.
Changing plans
When you switch plans, the change applies straight away and the price difference for the rest of your billing period is calculated automatically. This is an adjustment between plans, not a refund.
Billing mistakes
If you were charged twice, charged the wrong amount, or charged after canceling, email hello@theretrochat.com within 30 days of the charge and we'll put it right.
Your legal rights
This policy doesn't affect any rights you have under the law where you live that can't be waived.
Who processes payments
Our orders are processed by our online reseller, Lemon Squeezy, which is the Merchant of Record for all our orders and handles payment questions.
Contact
Email hello@theretrochat.com.