AI chatbot and live chat that asks the right questions

Yes. Business includes one automated reply agent with 10,000 automated replies a month, and Autopilot is the full AI assistant with 20,000 AI replies a month. Add an “AI answer” step anywhere in your flow and the AI replies to visitors in their language from your knowledge base: what you type, plus PDFs, Word files and pages from your website. The free trial includes 10 AI replies to try it. When it isn’t sure, it hands the chat to your team instead of guessing. On Autopilot it can also draft replies for your agents in the inbox.

Yes. A “Talk to a person” button stays in the widget the whole time, even in the middle of a flow. The bot steps aside instantly, and your agent sees every answer it collected, so the visitor never has to repeat themselves.

The chatbot keeps working around the clock. When nobody is online and a visitor asks for a person, RetroChat asks for their email, keeps the conversation in your inbox and emails your team, so you can follow up first thing.

Every answer is saved to a variable you name, like topic, team_size or email. A condition step checks those variables with rules such as equals, contains, greater than, less than or is set, and sends the visitor down the first branch that matches. Anything else takes the ELSE path.

Conversations, contacts and collected answers are stored securely in your workspace on Cloudflare’s global network. Starter keeps 90 days of history; Team, Business and Autopilot keep it for as long as you are a customer.

Absolutely. Paste one line of code before the closing </body> tag and the widget works on any website, site builder or web app. The WordPress plugin is simply the fastest route for WordPress sites.

Yes. Invite teammates by email as admins or agents. Assign conversations to each other, leave private notes inside a thread and see who is online in real time.

Yes. Choose what the chat says on each page and when, for example a question about plans on your pricing page after 10 seconds. You can also show a message to desktop visitors who are about to leave, ask for a name, email or phone before the chat starts, and show waiting visitors their place in line. Each one switches on or off.

Everyone can turn on two-step sign-in with an authenticator app, and admins can require it for the whole team. You can see every device signed in to your account and sign any of them out, you get an email when a new device signs in, and admins get a log of every important change. Identity verification stops anyone pretending to be one of your signed-in customers.

Set your accent color, title, greeting, launcher position, the label of the human button and your offline message. Business and Autopilot plans can also remove the “Powered by RetroChat” badge.

Every new account gets one free 14-day trial with all Business and Autopilot features plus 10 AI replies, and no credit card is required. Pick the plan that fits when you are ready, and switch or cancel anytime.