Docs
RetroChat documentation
Everything you need to put a smart chat on your website: install it, build your chatbot, teach the AI about your business and answer chats with your team.
Getting startedSet up RetroChat in a few minutes: create a workspace, pick a chatbot template, put the chat on your website and answer your first conversation.
Install the chat on your websiteAdd RetroChat to WordPress with the plugin, or to any website with one line of embed code. Then limit the chat to your own domains.
Build a chatbot flowCreate a no-code chatbot in RetroChat: messages, quick-reply questions, typed answers, conditions, AI answers and hand-offs to your team.
Variables and conditionsHow RetroChat saves answers to variables, which built-in variables you can use, and every IF/ELSE rule a condition step can check.
Import and export flowsBack up a RetroChat chatbot flow as a JSON file, move it between workspaces, or import our sample flow. Includes the full file format and a working example.
AI assistantLet RetroChat's AI answer visitors from your own content: typed knowledge, PDFs, Word files and web pages. It hands off to your team when it isn't sure.
Inbox and teamAnswer chats in RetroChat's shared inbox: conversation statuses, assignment, private notes, contacts and team roles.
Office hours and offline chatsSet your office hours and holidays in RetroChat, choose what happens during them, and capture visitors' emails when nobody is online.
Customize the widgetMatch RetroChat's chat window to your brand: title, greeting, accent color, position, the Talk to a person button and your offline message.
Identity verification and the JavaScript APITell RetroChat who is signed in to your website, verify it with an HMAC signature, and control the chat window from your own code.
Plans and billingRetroChat plans, extra agents, the free trial and how billing works: upgrades, cancellations and what happens when a plan ends.