Plans
| Starter | Team | Business | Autopilot | |
|---|---|---|---|---|
| Monthly | $19 | $49 | $179 | $249 |
| Billed yearly (per month) | $15 | $39 | $149 | $229 |
| Agents included | 1 | 1 (add up to 25) | 6 (add more) | 6 (add more) |
| Chatbot flows | 1 | Unlimited | Unlimited | Unlimited |
| Chat history | 90 days | Unlimited | Unlimited | Unlimited |
| Full widget customization, notes, assignment, CSV export | ✓ | ✓ | ✓ | |
| Reports and visitor ratings | ✓ | ✓ | ||
| Remove "Powered by RetroChat" | ✓ | ✓ | ||
| Multiple websites | ✓ | ✓ | ||
| AI assistant | 20,000 replies a month |
Paying yearly saves up to 21%. Prices are in US dollars; tax is added at checkout where it applies.
Free trial
Every new account gets one free 14-day trial: all Business features, plus 10 AI replies. No credit card is needed. When the trial ends, the chat and dashboard switch off until you choose a plan. Everything you set up is kept.
Extra agents
Team, Business and Autopilot plans can add agents for $49 per agent per month ($588 a year). Add them in bundles of 1 to 8 under Billing → Agents. They're billed on the same cycle as your plan.
If your team has more people than paid seats (for example after a bundle ends), the newest teammates are paused until you add seats or remove someone. The owner is never paused.
How billing works
Payments are handled by Lemon Squeezy, our payment provider and merchant of record. Your invoices and receipts come from them.
- Choose a plan: Billing → Choose a plan. Checkout opens on a secure payment page.
- Upgrade: your plan changes straight away. The difference for the rest of the billing period is charged now.
- Downgrade: your plan changes straight away. Lemon Squeezy credits the difference toward future payments.
- Card, invoices and cancelling: Billing → Manage billing opens your billing portal.
- Cancel: your plan keeps running until the end of the period you've paid for.
Only the workspace owner can see and change billing. Payments are non-refundable. See our refund policy.
When a plan ends
If a plan ends, or a payment can't be collected, the chat and dashboard switch off. Nothing is deleted. The owner can reactivate from Billing at any time, and everything comes back as it was.
Questions about plans? Write to sales@theretrochat.com.